Delivery and Returns
Delivery
Our deliveries usually take between 3 and 5 working days from the time you place your order. We, as with many other websites make a charge for delivery based on the value of the order. The current charges are as follows:
For orders over £40 (exclusive of VAT) delivery is FREE
For orders between £30 (exclusive of VAT) and £40 (exclusive of VAT) delivery is £2.99 (exclusive of VAT)
For orders between £20 (exclusive of VAT) and £30 (exclusive of VAT) delivery is £3.99 (exclusive of VAT)
For orders below £20 (exclusive of VAT) delivery is £4.99 (exclusive of VAT)
Deliveries are made between Monday and Friday and only to the UK mainland. We are sorry, but orders from overseas or from the numerous islands around the UK shores cannot be accepted.
In exceptional circumstances, with for example very remote delivery addresses on the UK mainland, an additional charge may be made but only after notifying you and gaining your agreement. If no such agreement can be reached then we have the right to refuse your order and will not be liable for any delay or non-delivery. An accurate delivery address, including floor and flat number, is vital as the courier needs all this information to make a delivery.
Customer Collection
Customers wishing to collect from one of our retail branches should select this option at the checkout stage. Any potential delivery charges will then not apply. Please ensure that you state in the relevent section which branch you would like to collect from.
Please note that not all products are in stock at all branches - we will contact you once your order is ready for collection.
Furniture Deliveries
Our couriers can only deliver furniture to ground floor addresses. If you need delivery to a second floor for example you will have to make your own arrangements to move it from the ground floor, where our courier will deliver it to, to where you require it.
Cancellation of Your Order
We are delighted to be able to offer a cancellation period of 10 working days from your receipt of the goods. Goods must be returned to obtain a refund. Of course, we are sure you understand that this cannot apply to the return of food or beverages and returns of opened packages of business machines, inkjet and laser cartridges as mentioned below.
The cost of returning cancelled goods to ourselves will have to be at your own expense.
Returns
We hope that you will be delighted with your purchases from our website. However, on occasion you may want or need to return something to us. For any goods ordered from Osborne Stationers Limited which are damaged or defective, not what you ordered or there is a shortage, you must notify us in writing within 10 working days of the delivery of the goods otherwise we will have no liability to you. Any goods returned to us need to be in their original packaging and in good condition. Osborne Stationers Limited may at its discretion accept a return of items not required after the 10 working days have expired. Osborne Stationers Limited only obligation will be at its option to either
a) Make good any non delivery or shortage
b) To refund the amount paid by you in respect of the goods being returned using the original payment method
We will not be liable to you for any direct, indirect or consequential loss arising out of the failure to supply the ordered goods.
Return of Food or Beverages including Water, Coffee, Tea and Biscuits
We are sure you will understand that for Health and Safety reasons we cannot accept return on any food or beverages.
Return of Business Machines / Inkjet and Laser Cartridges
As you will be aware, business machines and cartridges cannot be resold if the original box has been opened. Please double check the details before opening the box. You may only return such items if they are damaged or faulty.
Returns System
We want to make this as straightforward for you as possible so please e-mail us with the details or telephone our customer support team on 0121 766 1010 (Monday to Friday 9.00am to 5.00pm). We will then advise you what to do.